Objective To enhance the efficiency of medical visits for patients with cognitive and emotional issues and the productivity of physicians, Longhua Hospital, Shanghai University of Traditional Chinese Medicine and Mental Health Center Affiliated to Shanghai Jiao Tong University School of Medicine have jointly established an outpatient clinic for the integrated traditional Chinese and western medicine diagnosis and treatment of amnesia and emotional management disorders. This article aims to explore the clinical value of this outpatient clinic, providing important clinical practice templates and preliminary data support for future in-depth mechanistic research and efficacy verification. Methods A retrospective descriptive analysis was conducted on the outpatient settings and visits to the outpatient clinic for amnesia and emotional management disorders treated with integrated traditional Chinese and western medicine from August 16, 2023, to October 29, 2025. Results The outpatient clinic for amnesia and emotional management disorders treated with both traditional Chinese and western medicine received a total of 540 patients, including 236 males (43.70%) and 304 females (56.30%); 368 adults (68.15%) and 172 minors (31.85%). The patient return visit rate was 20.00%, and the overall patient satisfaction rate was 89.45%. The most common disease treated was Alzheimer's disease (31.11%), followed by depression (23.15%), anxiety disorders (20.93%), and insomnia disorders (11.48%). Bipolar affective disorder (2.78%) and schizophrenia (3.15%) were less common. The most common treatment approach was the combination of traditional Chinese and western medicine (57.59%), followed by pure western medicine treatment (13.07%) and the combination of western medicine with traditional Chinese medicine and psychological therapy (11.67%). Conclusion The outpatient clinic for amnesia and emotional management disorders treated with integrated traditional Chinese and western medicine features a wide age distribution of patients (6-89 years old), a variety of diseases, high patient satisfaction, and a steady increase in outpatient volume. This study provides a reproducible operational blueprint for peers by integrating the application of traditional Chinese medicine's syndrome differentiation and Western psychiatry within the bio-psycho-social medical model, offering valuable reference for optimizing clinical services.